Orders
Orders are processed with in 48 hours of receiving the order ( Monday to Friday New Zealand time )
Shipping from New Zealand can take a few days so as a rule order on a Wednesday - Thursday. Most airfreight works over the weekend and this can help speed the process up. Please remember the day starts in New Zealand first, so an order placed at 10am in London on a Thursday won’t be seen here until Friday morning.
Within New Zealand - standard post.
There is no facility to collect, we are not a conventional retail shop. All the information we have is on the web site.
Prices exclude GST - most of our customers are off shore and they don’t have to pay GST
The rest of the world
All international orders are shipped via International Express Courier. This gives us the ability to track the shipment and requires a signature - thus no PO Boxes and the need for a phone number.
You can pay by Visa or MasterCard. We also offer paying directly into our bank account.
Note - no Paypal.
All prices are in $NZD ( New Zealand dollars )
Depending where you live you may be liable for local duties and sales taxes - sorry !
Lets be honest here - we do not encourage customers sending parts back ! This is not a dress shop!
Processing returns causes work for every one with no real gain so we ask that you be very careful when ordering parts. Many connectors look similar, some only differ by the location of the keyways. So for a start check:
location of keyways, and number of keyways
dimensions length and width
colour
If you do order incorrectly you will have to pay for the shipping of the incorrect part to you, back to us, and the new correct part. We will also charge a 20% restocking fee so it pays to take your time and be careful.
If you have made an error the costs are as above. If we have made an error we will ship for free and refund your shipping costs. In all cases you must email
andrew@kiwiconnectors.com
to receive a returns number. Sounds like a pain but you would be surprised how many customers think we know all about them with no communication. DO NOT send any thing back with out a returns number. All packaging and components must be included.
